Technical Support

Below are some common questions about the technical of our product

Frequently asked questions

FAQ's

How to Reset the Device?

Shutdown

  1. Press and hold the button for 5 seconds → You’ll hear a “beep” confirming shutdown.
  2. Press once briefly → A power-on sound will play (continuous beeping).

Restart / Reset

  1. Press the button 6 times quickly.
  2. On the 6th press, keep holding the button.
  3. Wait until you hear a long beep (similar to powering on).
  4. Reset is now complete.

After Resetting:

  • Previous Android/iOS connections will be cleared.
  • You can reconnect to a new device (only one device at a time).

How to Pair the Device?

  • Turn on Bluetooth and WiFi
  • Power on your MiTag/LiTag

For iOS:

  • Open the Find My app
  • Go to Items → Tap Add Other Item

For Android:

  • Open the Google Find Hub app
  • Tap Add New Device

How to Power Off?

Press and hold the button for 5 seconds until you hear two beeps.

How to Connect to a New Phone?

  • Remove the device from the Find My / Google Find Hub app
  • Then perform a reset
  • Now you can connect it to a new phone

Why Isn’t the Device Ringing After Connecting?

  • Make sure the device is powered on and not reset
  • Wait around 30 seconds after connecting
  • Once “Find Nearby Devices” appears, the sound should play

Why Doesn’t It Ring After Reset & Reconnect?

The device may still be linked to your phone.

  • Go to your device list
  • Select the original MiTag/LiTag
  • It should start ringing

What If the Battery Dies?

Remove and reinsert the battery
Replace with a new CR2032 battery
Try resetting the device
Contact support if needed

How Will I Know If I Left Something Behind?

You’ll receive a notification when your item goes out of Bluetooth range.

Is My Location Data Private?

Yes. Both Apple and Google systems are designed with privacy in mind:

  • Location data is only shared when you actively track your device
  • Data is encrypted and stored temporarily
  • Even Apple and Google cannot access your private location details

What Should I Do If I Lose My Item?


Enable Lost Mode in the appGo to Items → Select your device → Turn on Lost ModeAnyone who finds it can see your message and contact you

How Does It Work with the Network?

When your device is in Lost Mode:

  • Its location is tracked through nearby Apple/Android devices
  • You’ll get notified when it’s detected
  • Your data stays secure with a passcode lock
  • You can share contact info so others can return your item

Anyone can tap your MiTag/LiTag with their phone (iOS or Android) to view your contact details and help return it.

Can I Connect Multiple Trackers to One Phone?

Yes, you can connect multiple MiTag/LiTag/MiCard trackers to a single phone.
You can also rename each device to easily track different items.

Can I Use One Tracker on Both Android and iPhone?

No, each tracker can only be connected to one phone at a time.

Can My Phone Trigger a Beep When the Device Is Out of Range?

No, your phone cannot make the device beep once it goes out of Bluetooth range.

Will I Get a Notification If My Item Goes Out of Range?


Yes, you will receive a notification.

If you’re not getting alerts, make sure notifications are enabled in your app settings.

Why Is the Tag Ringing Continuously?

This is due to the built-in anti-tracking safety feature required by Apple and Google.


  • If the device stays still for 72 hours or more, it activates motion detection

  • The tag will start ringing continuously to prevent misuse or unauthorized tracking

App Compatibility

Here are some common questions about device compatibility:

Which Apps Does Track x Support?

  • Android: Works with Google Find Hub — no additional app required
  • iOS: Works with Apple Find My — no additional app required

What Android & iOS Versions Are Supported?

  • Compatible with Android 9 and above
  • Compatible with iOS 14.5 and above

Can I Use the Dual System on Android and iOS at the Same Time?

The Dual System supports both Android and iOS devices.

However, it can only be connected to one system at a time.

To switch devices:

  • First, unpair it from the current system
  • Then connect it to the other device

Products

Here are some common questions about our products:

Can I Use Track x Tag on a PC?

No, Track x devices are only compatible with iOS and Android smartphones.

They are not supported on PC, so you won’t be able to access or manage them from a computer.

Are All Products Waterproof?

Yes, our products are IP65 / IPX67 rated.

They can handle splashes, rain, and even short water exposure — up to 30 minutes at 3ft depth.

How Loud Is the Beep Sound?

The sound level is approximately 85 dB, making it easy to locate your item nearby.

How Does Track x Tag Compare to Apple AirTag?

MiLi Tags work similarly to Apple AirTag, but with added flexibility:

  • Compatible with both iOS and Android
  • Works with Find My and Google Find Hub
  • More budget-friendly for users across both platforms

What Does the Button on the Device Do?

The button has three main functions:

  • Power On: Press once → device emits a continuous beep
  • Power Off: Press and hold for 5 seconds → two beeps
  • Reset: Press 6 times quickly → beep similar to powering on

Does This Product Require Battery Replacement?

No, Track X comes with a built-in rechargeable battery.There’s no need to replace batteries — simply recharge when needed.

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